Return/Exchange Policy

Unfortunately, due to COVID19, ALL SALES are final until further notice.
We are sorry for any inconvenience that this may bring.
THE RETURN POLICY LISTED BELOW WILL APPLY TO SALES POST- THE PANDEMIC.
RETURNS
To be eligible for a return, you must email us at jamilettsboutique@gmail.com, 1-3 days after your package has been delivered and your item must be unused and in the same condition in which you received it. It must also be in the original packaging. (Please read the return instructions at the bottom of the page.) 
All orders placed under promotion or with the use of a discount code are FINAL SALE.
Due to hygiene purposes all accessories, white articles of clothing, bodysuits and undergarments are FINAL SALE. THERE ARE NO EXCEPTIONS.
We do not offer refunds. You may request to exchange an eligible order for STORE CREDIT ONLY.
RESTOCKING FEE
If a return is approved, we will deduct $5 from the purchase total, due to our shipping & restocking fee. If you received free shipping on your order, we will deduct the shipping cost from your store credit.
SALE ITEMS
* Only regular priced items may be requested to receive store credit.
Gift cards are an additional non-refundable item.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
EXCHANGES (if applicable)
To be eligible for an exchange, you must email us at jamilettsboutique@gmail.com, 1-3 days after your package has been delivered and your item must be unused and in the same condition in which you received it. It must also be in the original packaging. (Please read the return instructions at the bottom of the page.) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item due to sizing, send us an email at jamilettsboutique@gmail.com for exchange approval and further instructions.

There is a shipping fee of $10 for exchanges- ($5 shipping cost for sending the item back to us & $5 shipping cost for shipping out the new exchanged item to you.)
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
SHIPPING
To return your product, you should mail your product to:
 P.O. Box 1054, Rocklin, CA United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive store credit, the cost of return shipping will be deducted from your store credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
STORE CREDIT
Store credit can only be utilized on our website, Www.jamilettsboutique.com
Store credit will be processed/issued within 24-28 hours after we receive the returned merchandise.
Store credit will be issued in a code format. You will be given the exact amount of the item(s) that you purchased only. This does not include taxes, shipping and or discount codes that were used on your order.
Store credit is non-transferrable.
Store credit does not expire.
Store credit codes cannot be combined with any other discount or promotional codes. 
Store credit is accessible via your customer account. If you did not create a customer account, you may access your store credit by using the same email at checkout that was used in the original order.
All sales are FINAL when a store credit code is used.
Please maintain track of your return parcel, maintaining track of the status of the return is the responsibility of the customer.
DAMAGED MERCHANDISE
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item.
In the unfortunate event that you receive a damaged/wrong item from Jamilett's Boutique, you must send us an inquiry within 3 days upon receipt of the item so that we can resolve the matter accordingly.
You have 5 days from the initial inquiry to provide all supporting evidence for the store credit or the exchange to be honored.
RETURN INSTRUCTIONS (If applicable)
You must contact us at jamilettsboutique@gmail.com for return approval.
Please include your full name, order number and reason for the return in the initial email.
Merchandise must be returned within 5 days after receiving the item.
Merchandise must be unworn and in the same condition in which you received it.
Original tags, including the Jamilett's Boutique tag must be attached in order for your return request to be honored.
We will not honor your return without the tags attached. NO EXCEPTIONS.
Accessories, bodysuits, intimates, white clothing or items cannot be returned due to hygiene purposes. These items are FINAL SALE.
All promotional, clearance and sale items are FINAL SALE.
If you have any questions regarding our return/store credit policy, please feel free to contact us at jamilettsboutique@gmail.com
You may expect a response to your email within 24-72 hours after the email is received. (Excluding weekends)